OK, so if you read the previous post then you know that I have been dealing with the "management" at the Shilo Inn for what happened to us on Thanksgiving. Well after calling back the first manager that I was talking to (and yes I had to call him surprise surprise) he said "I will call you back at 3:00 after I talk with my property manager. Well 5:00 rolls around and he had just left for the day an wouldn't be in for the next two days! WHAT!?!? So I talked to the manager that was working that night. She said that she would "talk to the powers that be" and call me back later that night....yeah right again. So 9:00 rolls around (and yes I called them back) And she said that she would send an official complaint to Corporate and that I should hear back in about a week......great.
Well this morning I get a call from Al, the managers manager I guess, and he wanted the whole story...again, this is the THIRD time I have had to tell someone. Well he offered me a gift certificate and I told him that we didn't really want to come back blah blah blah, and he said that he would see about getting me some of my money back but that it probably wasn't likely, and that he would call me back. Well can you believe that he DID call me back within an hour? Finally someone who does what they say. Well he couldn't get us any of our money back but he did want to offer us a $100 gift certificate and a very sincere apology from himself and on behalf of the entire company. I took it.
So Dave and I are going to take his sister Jenny and his mom out for a nice dinner. I will let you know how it is.